Did you know that of all the customers you’ve lost over the years, about 7 out of every 10 stopped doing business with you because of the way they were treated on the telephone? That’s an astounding percentage! So what can you do to keep more customers? Make sure they’re always treated professionally…every time they call.

Take the following short quiz and see how you do (it’s only 3 questions long). When you’re done, we’ll tell you about our simple, effective way to make sure all your employees know the best way to handle any telephone situation.